Preorder cancellation
- Cancel
- Any time before dispatch, full refund
- Return
- Within 15 days of delivery
- Damaged
- Replaced or refunded, photos by email
Any first-drop preorder can be canceled for a full refund at any time before it ships — no questions asked. Email [email protected] with your order number.
Paid checkout is currently closed. Before it opens, Klintara will publish the approved product details, shipping estimate and refund terms. If a future paid order is affected by a material product or timing change, you will be notified and offered the remedies stated at checkout.
15-day return window
Start your return within 15 calendar days after the carrier marks your order delivered. The window opens on the delivery date and closes at the end of the 15th day.
If you used an account, sign in, choose the order, and tell us what happened. Guest customers can write to us from the checkout email and include the order reference. We will review the request and email the return instructions. Please do not mail anything back before we confirm the next step.
U.S. direct orders
The first drop is a U.S.-only direct preorder. Orders placed through any future marketplace will follow that marketplace’s return process and applicable seller policy.
Defective or damaged items
If a delivery arrives damaged or defective, email [email protected] with your order number and photos of the package and the tub, and we will replace it or refund you.
To check where an order is right now, use track your order; shipping timing is in shipping.